Delete your Vidzo account

1. Request from the app

• Open Vidzo and sign in to the account you want to delete.
• Go to the Account tab and tap Request account deletion. This page opens.
• Tap “Request deletion by email” above and send the email from the address you sign in with.

We will reply to confirm and delete the account within 30 days of receiving your request.

2. Request without the app

If you have uninstalled the app or cannot sign in, tap “Request deletion by email” above, or email [email protected] with the subject “Vidzo account deletion request”. Please send it from the email address you sign in with (or include that address) so we can verify you own the account.

We will reply to confirm and delete the account within 30 days of receiving your request.

If you signed in with Apple using “Hide My Email”, your email with us is a @privaterelay.appleid.com relay address — you can find it in iPhone Settings → [your name] → Sign in with Apple → Vidzo.

3. Data that is deleted

• Account information: name, email, profile picture.
• Chosen topics, followed channels, subtitle and language settings.
• Watch history, search history and translation requests.
• Credit balance and Credit history. Remaining Credit is lost and not refunded.

4. Data that is kept

• Technical error reports: deleted automatically within 30 days, used only to fix problems in the app.
• Data the law requires us to keep, used only for that purpose.
• Anonymised statistics that cannot identify you.